Child Welfare

"Enhanced technology and processes promote positive outcomes for children and families.”

Landis Rossi, Practice Lead, Child Support and Child Welfare
Landis Rossi

Child Welfare

An integrated CCWIS-compliant Child Welfare solution that is adaptable to the changing priorities of the Child Welfare program is key to your modernization project. CSG’s consulting services assure your solution creates positive outcomes for the children and families you serve.

CSG'S Expertise in Action

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New Mexico's Child Welfare System Modernization

Santa Fe
Santa Fe

The New Mexico Children, Youth and Families Department (CYFD) is modernizing its child welfare information system to handle case management of the IV-E program. The project is part of the State’s HHS IT Enterprise Project to transform its health and human services programs to an integrated, flexible framework that supports service provision and stakeholder interaction across programs.


CSG is providing comprehensive IV&V services for CYFD's new child welfare system implementation and helping to ensure it meets federal CCWIS standards. The CSG team completed an Initial IV&V Assessment and developed a report that provided observations and recommendations for improvement. Building upon the Initial Assessment, the CSG team is conducting ongoing assessments to analyze current processes and procedures against industry standards and best practices and providing recommendations to gain efficiencies. CSG's IV&V assessments focus on project management practices, security standards, and operational readiness. The CSG team meets weekly with State leadership to discuss project progress and provides monthly project status reports with trending information related to risks and overall project health.

New Mexico is working toward its vision of a person-centric model for Child Welfare as part of its transformational enterprise approach to HHS programs. CSG is here to support the state in achieving that vision.

Child Welfare Modernization Planning in Illinois


The Illinois Department of Children and Family Services administers child welfare services for the residents of Illinois. CSG was engaged to lead multiple HHS Enterprise level initiatives, including a business and technology assessment for the Illinois Child Welfare Agency.

Strategy by CSG SM

The CSG team per formed an Integrated Per formance Management Assessment of key child welfare business processes and the agency's case management, SACWIS, and data warehouse systems. We conducted site visits, interviewed Child Welfare staff, and analyzed agency business processes to identify opportunities for improving the program outcomes. Our team developed a modernization roadmap and procurement strategy, and also planned and executed a master data management pilot to create a 360 degree view of a child. The resulting prototype data sharing services platform involved the creation of web services developed using an Agile SDLC methodology and Atlassian (Jira) tools to track requirements, user stories, testing artifacts and results, and tasks for project progress. The CSG team also worked with ACF and CMS to support funding and approval processes.

Illinois is committed to modernizing its systems and data processes to best serve the children and families of the State. CSG supports the State in charting the best path forward to achieve these goals.